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DELIVERY LEAD TIMES

Delivery lead times are dependant on stock availability. Approximate product lead times are shown under each item, although we will confirm this once your order has been placed.

 

DIRECT SHIPMENTS

We work with several suppliers that deliver directly to ensure you get your items as quickly as possible. This may mean that you receive your items from a different courier to those outlined below. On some occasions, you may be contacted by the supplier or courier directly to arrange a suitable day for delivery.

 

TRACKING INFORMATION

If tracking information is available, you will receive this via email once your item has been dispatched. If you’re ordering multiple items from different brands, your deliveries may arrive on different days and with different couriers. Don’t panic if everything doesn’t arrive together, we do this to ensure you get your items as soon as possible.

 

PREPARING FOR DELIVERY

To ensure there are no issues during delivery, please make sure your new item will fit through all doorways and hallways, up staircases and underneath ceilings. If any adjustments need to be made to get your item into place, please ensure this is done before delivery.

If you are not available to take delivery, some couriers may leave a goods in a safe place or leave a calling card to enable you to rearrange delivery. Please note, that on some occasions, redeliveries and failed deliveries may incur an additional charge.

 

ONCE DELIVERED

On delivery, please check your items carefully before you sign for them. If you are unable to check the items before the courier leaves, please ensure you sign for the delivery as unchecked. We recommend that you keep your packaging and order confirmation email as this will be needed for any after-sales enquiries or returns.

For items that require assembly, please check that you have all the necessary parts, instructions and information. Always follow manufacturer's instructions and use recommended tools. We are not able to issue refunds for any items that have been incorrectly assembled or damaged during the assembly process.

 

CONTACT US

We are committed to providing excellent service. If you have any questions or queries before placing your order, please don't hesitate to contact us at info@hyggehome.uk